topic No internet in Broadband

No internet

MBejan — Wed, 13 Aug 2025 10:06:48 GMT

Hi -I have no internet connection but when I test my broadband connection looks good.The router has only 2 light-1 green,one red

Re: No internet

GD1 — Wed, 13 Aug 2025 10:21:45 GMT

@MBejan First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

JimM1 — Wed, 13 Aug 2025 10:29:07 GMT

@MBejan Take a look at the link and also say which sky hub you have and you see from the picture guide!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: No internet

Andrei-Nicolae — Wed, 13 Aug 2025 14:34:27 GMT

Same I have not internet.. 2 greens and one amber

Re: No internet

Daniel0210 — Wed, 13 Aug 2025 14:40:33 GMT

@Andrei-Nicolae
If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: No internet

CWP1 — Wed, 13 Aug 2025 15:44:52 GMT

Me too, but ambere light showing gor internet. Anyone know how to fix?

Re: No internet

MBejan — Sun, 17 Aug 2025 14:34:11 GMT

Thank you