Broadband disaster

Tantalus88 — Wed, 13 Aug 2025 07:25:08 GMT

Since fitting, the broadband is patchy. I have asked for extensions and the relevant boxes for tvs but so far I am still waiting. The stream service is worse than the satellite dish system, so what now?

Re: Broadband disaster

JimM1 — Wed, 13 Aug 2025 08:10:46 GMT

@Tantalus88 Who did you ask!

Re: Broadband disaster

TimmyBGood — Wed, 13 Aug 2025 08:42:20 GMT

@Tantalus88 wrote:
I have asked for extensions and the relevant boxes for tvs but so far I am still waiting.

Unlike with Sky Q, there is no specific help for WiFi reinforcement for Sky Stream.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Broadband disaster

TimmyBGood — Wed, 13 Aug 2025 08:43:24 GMT

@Tantalus88

And note that typically Sky insists the Hub is in place for around two weeks before sending the first booster.

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