topic Re: No Internet in Broadband

No Internet

Jo349 — Tue, 12 Aug 2025 21:56:07 GMT

No internet in glasgow g32. Tried to reboot, disconnect... everything. Still got orange light . Anyone else???

Re: No Internet

Fothergill1 — Tue, 12 Aug 2025 23:37:25 GMT

Hi @Jo349 and welcome to the forum. If you can connect to your network but it has no internet the following procedure will usually get you connected to the internet again: I have had this issue from time to time and it always works for me.

Put your Glass or puck into Standby and then unplug both your Glass TV (or puck) and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

Re: No Internet

GD1 — Tue, 12 Aug 2025 23:54:26 GMT

@Jo349 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.