topic Re: Slow broadband in Broadband

Slow broadband

Bigbear — Tue, 12 Aug 2025 15:03:32 GMT

My broadband is slower than the guaranteed speed. I've tried all the suggested fixes. Can you help me get it sorted please

Re: Slow broadband

JimM1 — Tue, 12 Aug 2025 16:29:17 GMT

@Bigbear Would help if you explained what you have, what you expect and how you are checking, but do have a look at the service checker and you last 30 day's history that sky see's to the hub and that they record. Links below and also about sky speeds.

https://www.sky.com/servicechecker

https://www.sky.com/help/articles/broadband-speeds-explained

And for speed related issues good read.
https://www.ispreview.co.uk/index.php/2020/12/why-buying-gigabit-broadband-doesnt-always-deliver-1gbps.html

Re: Slow broadband

Bigbear — Tue, 12 Aug 2025 16:45:24 GMT

I've been through all the sky suggestions and histories they say I can leave sky broadband as they can't supply the guaranteed speed. Or I can have some form of refund but they don't say how to claim it.

Re: Slow broadband

JimM1 — Tue, 12 Aug 2025 17:06:55 GMT

@Bigbear If the details are not in the way that sky communicated the leave/accept compensation, then you will have to call them direct to sort it out!