topic Re: Weak dignal in Broadband

Weak dignal

SED1 — Tue, 12 Aug 2025 08:34:45 GMT

Weak signal in the kitchen where we use the chromebook and signal on phones keeps dropping out in the same ares

Re: Weak dignal

GD1 — Tue, 12 Aug 2025 08:40:07 GMT

@SED1 You could try the steps here Improve the WiFi signal to your devices | Sky Help | Sky.com | Sky Help | Sky.com

Re: Weak dignal

TimmyBGood — Tue, 12 Aug 2025 09:12:41 GMT

@SED1

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Weak dignal

PD24 — Tue, 12 Aug 2025 11:05:25 GMT

This is the situation I'm in. Cant get wifi in half of the house, engineer visit confirmed that and said he would send out boosters. When i chased up where they were I was just told I had to pay to upgrade to max or cancel my contract. The guarantee is just a scam. They know people are likely to pay to upgrade rather than go through the hassle of changing suppliers. We had been thinking of adding other sky services once we'd fully moved in but this makes me not want to give them any more money for being so dishonest. Has anybody tried reporting them to trading standards?