topic Re: Outage in the area in Broadband

Outage in the area

AtanuGhosh — Tue, 12 Aug 2025 06:27:57 GMT

Since yesterday evening wifi not working. In the Sky app it showa there is an outage in my area. What is the ETA to resolve this issue?

Re: Outage in the area

daveNOS — Tue, 12 Aug 2025 06:31:21 GMT

@AtanuGhosh wrote:
Since yesterday evening wifi not working. In the Sky app it showa there is an outage in my area. What is the ETA to resolve this issue?

@AtanuGhosh Nobody here can possibly know, we are just fellow customers and have no idea where you are. You may need to call Sky to ask them if you can't see any info on the service checker.

Re: Outage in the area

Daniel0210 — Tue, 12 Aug 2025 06:44:44 GMT

@AtanuGhosh
The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.

Re: Outage in the area

18Cars — Tue, 12 Aug 2025 09:25:11 GMT

Well this sucks. Just woke up to see there is an outage in Worcester. Looks like no gaming for me today. 😣