topic Re: Wifi issues in Broadband

Wifi issues

Broadway143 — Mon, 11 Aug 2025 18:33:14 GMT

We have been experiencing wifi connection issues. Although all connected and looks fine, the wifi unfortunately is not working.

we have 0 net for an hour now. Same happened yesterday. I am working from home so this extremely annoying.

can the hub be faulty?

Re: Wifi issues

caesarome — Mon, 11 Aug 2025 19:12:36 GMT

@Broadway143

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi issues

Broadway143 — Mon, 11 Aug 2025 19:21:17 GMT

Not sure what is going on because the scanning shows everything ok but we have no internet.can you please help me with a contact number to report this?

Thanks

Re: Wifi issues

caesarome — Mon, 11 Aug 2025 19:27:45 GMT

Under “Need more help” should be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Wifi issues

Cassy2 — Mon, 11 Aug 2025 20:40:09 GMT

Having same issue...tried everything to reconnect. Sky say there is no problem but clearly there is

Re: Wifi issues

Chrisee — Tue, 12 Aug 2025 06:22:18 GMT

@Cassy2 look at the lights on your hub as they tell you what is going on see https://www.sky.com/help/articles/hub-lights-explained-start

The online servicecchecker tells you the status last time it ran so wont pick up a dropped connection but should tell you if Sky are aware of a fault affecting your line if it doesnt and the lights have told you the connection is down report it to Sky by callingthem.