No internet connection

Lozz30 — Mon, 11 Aug 2025 10:54:09 GMT

Hi,

This morning everything was running smoothly untill about half hour ago.

I have no Internet my hub is showing lights in this order,

Green

Orange

Green

Orange.

I have done a reboot and reset but nothing seems to be working.

Tried everything that was on the page but still the same

Re: No internet connection

Daniel0210 — Mon, 11 Aug 2025 11:12:25 GMT

@Lozz30
If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

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No internet connection

Re: No internet connection