https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5057008#M509659 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4451901">@HJT1</a>&nbsp;The hub may just not be in the correct location and you may have to relocate it to a different area! Below sky's advice and depending how and what connected longer cable but best you say connection type before you decide!</P><P>&nbsp;</P><P>First, let's position your new hub</P><P class="">Where you put your hub can really affect your WiFi signal. For the clearest signal:</P><UL><LI>Keep it out in the open - not in a cabinet, on the floor or stuck behind the TV. About 30cm of space is best.</LI><LI>Keep it away from wireless devices like baby monitors. And try not to put your cordless phone right next to it – as far away as the cable will allow is best.</LI><LI>Try to put it where you use the internet most. Your signal is stronger near your hub.</LI></UL> Mon, 11 Aug 2025 10:57:41 GMT JimM1 2025-08-11T10:57:41Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5057006#M509657 <P>The wi fi only connects in the room with the hub/router</P> Mon, 11 Aug 2025 10:43:33 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5057006#M509657 HJT1 2025-08-11T10:43:33Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5057008#M509659 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4451901">@HJT1</a>&nbsp;The hub may just not be in the correct location and you may have to relocate it to a different area! Below sky's advice and depending how and what connected longer cable but best you say connection type before you decide!</P><P>&nbsp;</P><P>First, let's position your new hub</P><P class="">Where you put your hub can really affect your WiFi signal. For the clearest signal:</P><UL><LI>Keep it out in the open - not in a cabinet, on the floor or stuck behind the TV. About 30cm of space is best.</LI><LI>Keep it away from wireless devices like baby monitors. And try not to put your cordless phone right next to it – as far away as the cable will allow is best.</LI><LI>Try to put it where you use the internet most. Your signal is stronger near your hub.</LI></UL> Mon, 11 Aug 2025 10:57:41 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5057008#M509659 JimM1 2025-08-11T10:57:41Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5057013#M509661 <P>Thank you - I'll try that and relocate. It was behind the TV so I've moved it to the window sill. <span class="lia-unicode-emoji" title=":crossed_fingers:">🤞🏼</span></P> Mon, 11 Aug 2025 10:52:13 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5057013#M509661 HJT1 2025-08-11T10:52:13Z