topic Re: Moving to new build, hyperoptic query in Broadband

Moving to new build, hyperoptic query

bd448 — Mon, 11 Aug 2025 09:40:04 GMT

Potentially moving to a new build.

I have full fibre with Sky already.

New build has full fibre and in a cupboard under the stairs there appears to be the open reach lan portal and also hyperoptic boxes.

Can I move sky full fibre easily in this situation or does the hyperoptic box get in the way.

Tried phoning sky but no help.

Can upload or send pictures if that will help explain.

I need to know if we can swap sky to new property ok as I suspect I'll also need to move from sky q with dish to sky stream.

Re: Moving to new build, hyperoptic query

TimmyBGood — Mon, 11 Aug 2025 09:46:36 GMT

@bd448

Sky Broadband isn't available over Hyperoptic infrastructure: it's Openreach or CityFibre only.

You may find your property developer has an exclusive arrangement with that provider which effectively precludes any other installation.

Re: Moving to new build, hyperoptic query

JimM1 — Mon, 11 Aug 2025 09:46:20 GMT

@bd448 two checker to use with the new address, for BTW and OR fibre, both will show you what is available!

BT Broadband

Fibre Checker

Re: Moving to new build, hyperoptic query

TimmyBGood — Mon, 11 Aug 2025 09:48:29 GMT

@bd448 wrote:

in a cupboard under the stairs there appears to be the open reach lan portal

Is that an Openreach ONT or a 'telephone' wall socket?

There's no such thing as an Openreach Local Area Network.

Re: Moving to new build, hyperoptic query

Daniel0210 — Mon, 11 Aug 2025 10:21:31 GMT

@bd448

My son moved into a Taylor Wimpey new build in the New Year. That had been set up with Hyperoptic in mind but has successfully joined Sky broadband full fibre and Sky Q.

@bd448 wrote:

I suspect I'll also need to move from sky q with dish to sky stream.

You would need to check with the developers if satellite dishes are allowed. If they are then Sky Q would become part of a Sky Home Move.

Re: Moving to new build, hyperoptic query

Mr+Slant — Mon, 11 Aug 2025 09:55:37 GMT

@TimmyBGood

That's how Hyperoptic wire MDUs. FTTB ("fibre to the basement") then cat5e/cat6 to the flats. Its normally an exclusive arrangement with the freeholder/management company

Obviously Sky don't offer service in those MDUs.

Re: Moving to new build, hyperoptic query

bd448 — Mon, 11 Aug 2025 10:09:05 GMT

ONT I think

Sorry not tech minded

Re: Moving to new build, hyperoptic query

JimM1 — Mon, 11 Aug 2025 10:18:10 GMT

@bd448 If you seen the OR ONT in the cupboard then it will look similar to what you have possibly for you current connection, few variations off ONT's about OR Wise! Use the checkers on post 3 will tell you if OR service that address!