topic Connection Speed in Broadband

Connection Speed

BethanyTulip — Mon, 11 Aug 2025 09:16:06 GMT

Good Morning,

Due to our house being a 3x story building we are struggling to get a strong stable connection to the top floor.

We upgraded to the Max router to try and resolve this but we are still experiencing issues.

Is it possible to get an extender to resolve the issue and use to full effect the WiFi we are paying for?

Thanks

Re: Connection Speed

JimM1 — Mon, 11 Aug 2025 09:23:18 GMT

@BethanyTulip Here is all the information needed linked below, and you have to call sky, there is NO other way, they need to run test's against your home!.

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee