wifi so bad

Emelia73 — Sun, 10 Aug 2025 23:00:10 GMT

honestly i have lost out on hundreds of pounds because the wifi decided to not work all day. I work from home and I am actually done with sky

Re: wifi so bad

Daniel0210 — Mon, 11 Aug 2025 04:35:26 GMT

@Emelia73
If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Remember: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: wifi so bad

JimM1 — Mon, 11 Aug 2025 06:08:06 GMT

@Emelia73 As a user who is going to rely heavily on a Internet connection will advise you to THINK very carefully about your next option that you goto you require Home and Mobile fallover backup Broadband and ideally on a business connection with rapid response for down, and do hope that you have a GOOD mobile area connection!👌

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