Openreach

Shane102 — Mon, 11 Aug 2025 03:35:06 GMT

Openreach were unable to connect my broadband how do i contact them regarding a new visit

Re: Openreach

Daniel0210 — Mon, 11 Aug 2025 04:32:39 GMT

You can't contact Openreach direct. You need to contact your ISP (Sky).

These are the current methods for contacting Sky…

🔹call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔹online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

🔹 Sky Assistant is now available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔹Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

topic Openreach in Broadband

Openreach

Re: Openreach