https://helpforum.sky.com/t5/Broadband/Charged-for-a-returned-equipment/m-p/5056585#M509528 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4451565">@George2212</a>&nbsp;<BR /><STRONG>Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier? </STRONG><BR /><BR />Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse. <BR /><BR />With or without proof of posting we&nbsp;would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable for about another week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.<BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Sun, 10 Aug 2025 17:45:29 GMT Daniel0210 2025-08-10T17:45:29Z https://helpforum.sky.com/t5/Broadband/Charged-for-a-returned-equipment/m-p/5056579#M509526 <P>I got a text from Sky saying that I will be charged for an equipment which I have returned since July. How is it possible I'm going to be charged for an equipment I had returned.&nbsp;</P> Sun, 10 Aug 2025 17:37:36 GMT https://helpforum.sky.com/t5/Broadband/Charged-for-a-returned-equipment/m-p/5056579#M509526 George2212 2025-08-10T17:37:36Z https://helpforum.sky.com/t5/Broadband/Charged-for-a-returned-equipment/m-p/5056585#M509528 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4451565">@George2212</a>&nbsp;<BR /><STRONG>Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier? </STRONG><BR /><BR />Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse. <BR /><BR />With or without proof of posting we&nbsp;would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable for about another week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.<BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Sun, 10 Aug 2025 17:45:29 GMT https://helpforum.sky.com/t5/Broadband/Charged-for-a-returned-equipment/m-p/5056585#M509528 Daniel0210 2025-08-10T17:45:29Z