topic Re: Full Fibre Availability Discrepancy in Broadband

Full Fibre Availability Discrepancy

Hunter+M — Fri, 08 Aug 2025 15:29:16 GMT

My in-laws have sky broadband (copper wire and very slow).

Openreach (and other searches) show full fibre to be availabel at their address. Sky claims that only part fibre is available (more expensive than full fibre!).

But they also show full fibre to be available at other houses in their street, including both next door neighbours. Sky appear to be unable to explain this to us, other than repeating "it's not avialable".

Does anyone have insight as to why this would be, and how to get round the problem?

Re: Full Fibre Availability Discrepancy

cookiemonsteruk — Fri, 08 Aug 2025 15:35:35 GMT

@Hunter+M

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Full Fibre Availability Discrepancy

TimmyBGood — Fri, 08 Aug 2025 17:01:28 GMT

@Hunter+M

Does the property have a name as well as a number?

Re: Full Fibre Availability Discrepancy

Hunter+M — Sat, 09 Aug 2025 15:36:01 GMT

No house name - just a number.

Re: Full Fibre Availability Discrepancy

Hunter+M — Sat, 09 Aug 2025 15:37:39 GMT

Hi,

I've done the check via the link you posted. Here is the screenshot.

Re: Full Fibre Availability Discrepancy

cookiemonsteruk — Sat, 09 Aug 2025 15:41:29 GMT

@Hunter+M

Just checking was that your in laws address?

It did say active service exists

Re: Full Fibre Availability Discrepancy

Hunter+M — Sat, 09 Aug 2025 15:42:40 GMT

Yes, that's the right address. They currently have broadband, but not FTTP. It's exceptionally slow.

Re: Full Fibre Availability Discrepancy

cookiemonsteruk — Sat, 09 Aug 2025 15:45:29 GMT

@Hunter+M

Is this a house they have moved into recently ? Openreach are of the opinion that someone still has fttp at the address

Re: Full Fibre Availability Discrepancy

Hunter+M — Sat, 09 Aug 2025 15:46:35 GMT

No, they have been there for over 20 years. They deffo do not have FTTP.

Re: Full Fibre Availability Discrepancy

cookiemonsteruk — Sat, 09 Aug 2025 15:56:42 GMT

@Hunter+M

The only thing that springs to mind is "ceased line "but that requires a fttp line in the first place and previous occupiers not cancelling when they moved .. obviously thats not the case. Normally how ceasedline is dealt with is by requesting a line from sky until such a time when whatever glitch caused that is sorted.

Again you are sure that the address is 100% correct for your in laws

Re: Full Fibre Availability Discrepancy

Hunter+M — Sat, 09 Aug 2025 16:18:56 GMT

Sake. Looks like they gave me the wrong postcode! I'll redo the check and will post again with the right info...

Re: Full Fibre Availability Discrepancy

Hunter+M — Sat, 09 Aug 2025 17:24:30 GMT

Ok, let's try this again, Apologies for the wrong info the first time, I have triple-checked...

Re: Full Fibre Availability Discrepancy

cookiemonsteruk — Sat, 09 Aug 2025 17:30:56 GMT

@Hunter+M

Any idea when they became aware that fttp was available . Did they receive an openreach flyer . Sky can be a few weeks behind other isps in receiving the openreach database updste

Re: Full Fibre Availability Discrepancy

Hunter+M — Sat, 09 Aug 2025 18:23:41 GMT

I don't know. I think it's been around for a while. And the frustrations Ng thing is that Sky know it's available in the street, including both next door houses (one of which is through the wall!). So it's not as if they can't be aware that there is fibre in the street.

They just made excuses, in a " computer says no" manner.

Re: Full Fibre Availability Discrepancy

TimmyBGood — Sat, 09 Aug 2025 18:26:08 GMT

@Hunter+M wrote:

They just made excuses, in a " computer says no" manner.

Realistically a call centre script reader can only do what their software platform permits.

Re: Full Fibre Availability Discrepancy

cookiemonsteruk — Sat, 09 Aug 2025 18:28:56 GMT

@Hunter+M

Are they listed as having care alarms.. It shouldn't be an issue anymore. There is a pinned post at the top of this forum

Re: Full Fibre Availability Discrepancy

JimM1 — Sat, 09 Aug 2025 18:32:03 GMT

@Hunter+M Try using the OR Fibre checker, then have a look at which ISP's are available to supply to the address, same as before postcode then the street home address, also have a check on some off the other web sites for avilability, as an existing sky user really required to go through the upgrade process that requires logon to the account!

Fibre Checker

Re: Full Fibre Availability Discrepancy

Hunter+M — Sat, 09 Aug 2025 18:30:46 GMT

No care alarms. And yeah, I know that the call centre/chat agent can only tell me what the system shows. I give no blame to the person I spoke to.

Re: Full Fibre Availability Discrepancy

cookiemonsteruk — Sat, 09 Aug 2025 18:33:37 GMT

@Hunter+M

Have you checked it online thru other isps?

Re: Full Fibre Availability Discrepancy

Hunter+M — Sun, 10 Aug 2025 07:32:25 GMT

Yes, other ISPs are offering full fibre to the address.