https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5055870#M509350 It is is showing as connected to the router, but not the Internet. I have tried ringing sky but its just a robot! It has been dropping out all day! Sat, 09 Aug 2025 15:48:11 GMT AndreaW41 2025-08-09T15:48:11Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5055870#M509350 It is is showing as connected to the router, but not the Internet. I have tried ringing sky but its just a robot! It has been dropping out all day! Sat, 09 Aug 2025 15:48:11 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5055870#M509350 AndreaW41 2025-08-09T15:48:11Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5055881#M509355 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4451024">@AndreaW41</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 09 Aug 2025 16:05:12 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5055881#M509355 caesarome 2025-08-09T16:05:12Z