topic Re: Bad connection in Broadband https://helpforum.sky.com/t5/Broadband/Bad-connection/m-p/5055840#M509339 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4448880">@Gennafincham88</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 09 Aug 2025 15:06:01 GMT caesarome 2025-08-09T15:06:01Z Bad connection https://helpforum.sky.com/t5/Broadband/Bad-connection/m-p/5055834#M509336 <P>All devices in our home are having problems with the WiFi and connection we have all had to use up our phone data this is terrible&nbsp;</P> Sat, 09 Aug 2025 14:59:22 GMT https://helpforum.sky.com/t5/Broadband/Bad-connection/m-p/5055834#M509336 Gennafincham88 2025-08-09T14:59:22Z Re: Bad connection https://helpforum.sky.com/t5/Broadband/Bad-connection/m-p/5055840#M509339 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4448880">@Gennafincham88</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 09 Aug 2025 15:06:01 GMT https://helpforum.sky.com/t5/Broadband/Bad-connection/m-p/5055840#M509339 caesarome 2025-08-09T15:06:01Z