https://helpforum.sky.com/t5/Broadband/Bad-wifi-connection/m-p/5055750#M509314 Hello, Our app claims that our wifi and broadband connection is good but the wifi completely drops off or dissappears countless times a day. You cannot get through a basic facetime conversation without the connection cutting multiple times Sat, 09 Aug 2025 12:26:59 GMT Karama 2025-08-09T12:26:59Z https://helpforum.sky.com/t5/Broadband/Bad-wifi-connection/m-p/5055750#M509314 Hello, Our app claims that our wifi and broadband connection is good but the wifi completely drops off or dissappears countless times a day. You cannot get through a basic facetime conversation without the connection cutting multiple times Sat, 09 Aug 2025 12:26:59 GMT https://helpforum.sky.com/t5/Broadband/Bad-wifi-connection/m-p/5055750#M509314 Karama 2025-08-09T12:26:59Z https://helpforum.sky.com/t5/Broadband/Bad-wifi-connection/m-p/5055752#M509315 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4450898">@Karama</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 09 Aug 2025 12:31:47 GMT https://helpforum.sky.com/t5/Broadband/Bad-wifi-connection/m-p/5055752#M509315 caesarome 2025-08-09T12:31:47Z