topic Re: No internet in Broadband

No internet

lp25vvv — Sat, 09 Aug 2025 10:56:50 GMT

My router has 2 green lights for power and wifi but there is no light on the internet there is no light , i've tried turning it off and on but still no luck

Re: No internet

GD1 — Sat, 09 Aug 2025 11:04:33 GMT

@lp25vvv First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

lp25vvv — Sat, 09 Aug 2025 11:09:46 GMT

i have tried all that but still notbing

Re: No internet

GD1 — Sat, 09 Aug 2025 11:12:37 GMT

@lp25vvv You'll need to call Sky to report a fault, please be aware any faulst logged will take a minimum of 2 working days for resolution.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.