topic Re: Sky service is atrocious. in Broadband

Sky service is atrocious.

m.miah — Fri, 08 Aug 2025 16:47:35 GMT

Why is it so difficult to get an engineer to come and have a look at my broadband instead of someone having a computer to do the work for them from the comfort of a their chair. I have been without internet for the last week. They tell me everything is fine from their end when it certainly isnt from my end. I have recently moved back to sky from virgin 2 weeks ago. The wifi drops connection for 90% of the time and I am left with no internet. The kids are off school and now they brought this stupid thing called sky stream where the tv is connected to the internet so is the landline. I have tried numerous times on the phone to get someone sent over to fix the problem but it is so difficult for them to get someone sent. It is definitely a router issue. Maybe an old router which has been sent back and to cut cost have sent me that. Absolutely terrible from sky. I have been with sky previously for over 10 years. Why is it so hard to send someone out to have a look?

Re: Sky service is atrocious.

caesarome — Fri, 08 Aug 2025 18:38:01 GMT

@m.miah

Have you tried running this line test because if a fault is found outside of your property then you should be able to book an engineer yourself:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Sky service is atrocious.

marhart — Sun, 10 Aug 2025 16:41:00 GMT

i can't get my sky broadband via my taskbar only through google. please help .

Re: Sky service is atrocious.

cooky561 — Sun, 10 Aug 2025 21:06:23 GMT

Totally agree with this. I work from home and their lack of service is making this impossible. I've had enough

Re: Sky service is atrocious.

m.miah — Sun, 10 Aug 2025 22:05:42 GMT

It feels like they try their absolute best not to send someone out to look at the problem. As long as it shows that all is fine from their end they dont want to know. I have asked numerous times for them to send a new router even that they are not willing to do. They can just escalate it to the network team and then I get a text the next day saying all is fine when it clearly isn't.