topic Re: No internet in Broadband

Broadband Outage in the NP postcode area 8/8/25

GD1 — Fri, 08 Aug 2025 01:45:17 GMT

Thread created with title to reflect outage

WiFi has suddenly cut

Nick232 — Thu, 07 Aug 2025 23:21:07 GMT

WiFi Hub has been working fine for as long as I can remember. WiFi is suddenly gone on all devices.

checked the Service Checker on the MySky app and says that I don't have any connection or WiFi issues. - I have not done anything to the hub so it's very strange. Please help!

Green light on the hub is slowly flashing but I think that is normal?

Re: WiFi has suddenly cut

SuperShutts — Thu, 07 Aug 2025 23:24:49 GMT

Same here, Downdetector is showing 100's of people have reported the same issue in the last 5 mins.

Mr Junhao Li

JeffreyLi — Thu, 07 Aug 2025 23:28:08 GMT

We faced a wifi connection issue since around 0:01 am 8th Aug 2025 with no any alarm. Now tried restarting everything but still doesnt work.

WiFi suddenly cut out

Hum2 — Thu, 07 Aug 2025 23:30:53 GMT

Around 10 minutes ago my wifi has cut out service checker tool on app is showing as no connection issue have rest my router but it's still not working! I have already seen several other consumers having the same issue

Internet down

NP13 — Thu, 07 Aug 2025 23:31:58 GMT

Internet down but broadband checker and wifi check saying there are no issues, despite no decies showing connected.

No internet

Shaz191 — Thu, 07 Aug 2025 23:32:53 GMT

Hi just checked connection it says everything is okay however I have no Internet no cables have been changed and nothing has been touched. I've checked everything and it's all plugged in and reset it but it's still not working

My internet and wifi is showing orange lights

JobedAli — Thu, 07 Aug 2025 23:34:40 GMT

My internet and wifi is showing orange lights and ive checked if there are any outages in the area and theres seems to be none whats going on?

Re: No internet

TR1234567 — Thu, 07 Aug 2025 23:39:27 GMT

Same issue, started about 30mins ago

You are saying there's no issue but I have no wifi

DS1ffs — Thu, 07 Aug 2025 23:40:08 GMT

Your sky box even says it's not connected, there's no light on the internet section on the router and yet your app says there's no issue. What's the point in the app??

Re: My internet and wifi is showing orange lights

Hum2 — Thu, 07 Aug 2025 23:40:08 GMT

Same issue service checker is showing as no issue however I can see multiple people are having the same issue no wifi it just suddenly cut out tried resetting router switching it on and off but didn't fix the problem, what's going on?!!

No Internet

Jakkah — Thu, 07 Aug 2025 23:40:57 GMT

Looks like the same problem as many others.

According to the checker, everything is fine and without issues.

Unfortunately, that's not correct as no internet after several resets.

Re: No internet

Shaz191 — Thu, 07 Aug 2025 23:43:05 GMT

Yes same 30 minutes ago. My daughter noticed this. I hope it is resolved soon.

Re: No internet

December — Thu, 07 Aug 2025 23:46:54 GMT

Same here started about 20 minutes ago , but everything else is all good and connected

No internet

Tl79 — Thu, 07 Aug 2025 23:47:22 GMT

My box showing orange lights but no Internet. App saying all is fine but its not.

Re: No internet

Shaz191 — Thu, 07 Aug 2025 23:48:37 GMT

I even checked the connection online and it said everything is fine. I hope they fix this

Re: No internet

Tl79 — Thu, 07 Aug 2025 23:49:09 GMT

Same here mines not working either and I've turned it off and tried resetting.

Sky WiFi down

tishytash — Thu, 07 Aug 2025 23:49:34 GMT

My app tests are telling me my connection is great, but the WiFi is down

No internet

dfrn — Thu, 07 Aug 2025 23:49:55 GMT

Hub's internet light is off suddenly. Online diagnosis said there is no issue

Re: No internet

Jakkah — Thu, 07 Aug 2025 23:50:11 GMT

Exactly the same thing here....app says all is working as should, but no, it isn't 😕