WiFi not working

Tia32 — Thu, 07 Aug 2025 13:07:27 GMT

My WiFi isn't working, I've tested it when I log into sky and it says it's fine but it isn't. tried turning on/off and tried on my laptop, phone and Alexa and won't work on either

Re: WiFi not working

Daniel0210 — Thu, 07 Aug 2025 13:24:48 GMT

@Tia32
If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Re: WiFi not working in Broadband

WiFi not working

Re: WiFi not working