https://helpforum.sky.com/t5/Broadband/Broadband-not-working-well/m-p/5054284#M508676 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4449602">@Merichards1</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help then the account holder will need to contact Sky about this.</P> Thu, 07 Aug 2025 12:15:19 GMT caesarome 2025-08-07T12:15:19Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working-well/m-p/5054263#M508673 <P>We had new broadband connected on Monday. My wife is trying to work from home and the calls keep dropping out. She also tried to watch a film last night and it wouldn't work. I am overseas at the moment but my wife &nbsp;is at our new house.</P> Thu, 07 Aug 2025 11:30:02 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working-well/m-p/5054263#M508673 Merichards1 2025-08-07T11:30:02Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working-well/m-p/5054284#M508676 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4449602">@Merichards1</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help then the account holder will need to contact Sky about this.</P> Thu, 07 Aug 2025 12:15:19 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working-well/m-p/5054284#M508676 caesarome 2025-08-07T12:15:19Z