https://helpforum.sky.com/t5/Broadband/Broadband-Dropping-Out/m-p/5054188#M508646 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/91421">@Midfield-General</a>&nbsp;Why do you think you have a Hub problem, when the stream box fixed, you switched it back problem re-appeared, switch it back again and see if it disappear's again, then all points to the stream box issue, but only on the Ethernet side cable wise!</P> Thu, 07 Aug 2025 09:41:53 GMT JimM1 2025-08-07T09:41:53Z https://helpforum.sky.com/t5/Broadband/Broadband-Dropping-Out/m-p/5054174#M508642 <P>Broadband was dropping out constantly and reconnecting a few weeks ago. We had an engineer to check and he couldn't find any issues.</P><P>I switched the Sky Stream box that is plugged into the router for another in the house and the problem went away.&nbsp;<BR />Believing the issue must have been external at the exchange I switched the Stream boxes back and the problem has come back.</P><P>How do I get a replacement Stream Box and Router to ensure the two potential issues are removed ?</P><P>Thanks</P><P>Rob</P> Thu, 07 Aug 2025 09:27:51 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Dropping-Out/m-p/5054174#M508642 Midfield-General 2025-08-07T09:27:51Z https://helpforum.sky.com/t5/Broadband/Broadband-Dropping-Out/m-p/5054188#M508646 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/91421">@Midfield-General</a>&nbsp;Why do you think you have a Hub problem, when the stream box fixed, you switched it back problem re-appeared, switch it back again and see if it disappear's again, then all points to the stream box issue, but only on the Ethernet side cable wise!</P> Thu, 07 Aug 2025 09:41:53 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Dropping-Out/m-p/5054188#M508646 JimM1 2025-08-07T09:41:53Z