Internet dropped out

Staceyc88 — Wed, 06 Aug 2025 13:02:20 GMT

Hello my app says broadband all ok however I work from home and my laptop has lost connection also my phone won't connect to wifi says your connection is dropped when I try to connect to it. My sky box also has not got the green light for internet it's orange. So don't understand why the app says Iv got good broadband speed when it's not working or connecting to anything. I'm working from home so would kindly like someone to get back to me Iv done the steps that I got when trying to connect WiFi to my phone didn't work

Re: Internet dropped out

Daniel0210 — Wed, 06 Aug 2025 13:37:55 GMT

@Staceyc88
If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Internet dropped out in Broadband

Internet dropped out

Re: Internet dropped out