topic Re: Change broadband installation date in Broadband

Change broadband installation date

Jelen1 — Wed, 06 Aug 2025 08:00:34 GMT

I just realised I won't be home the date I booked for my broadband installation. I need to reschedule it.

Thanks

Re: Change broadband installation date

daveNOS — Wed, 06 Aug 2025 08:24:01 GMT

@Jelen1 You might be able to change it via the "track my order" section of your account, if you can'tdo that then you will have to call customer service, the forum is mainly a customer to customer support platform so we cannot assist further with this issue.

Re: Change broadband installation date

Jelen1 — Wed, 06 Aug 2025 08:27:06 GMT

I tried that but it doesn't seem to be loading that option of rescheduling. I have a Spanish number and I tried calling customer support but it doesn't recognise my number either. Any support number to call from abroad? Thanks

Re: Change broadband installation date

JimM1 — Wed, 06 Aug 2025 10:24:32 GMT

@Jelen1 You could try and see if the chat comes up from the link below!

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