topic Re: No internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5052305#M508072 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3925281">@Janp1963</a>&nbsp;the whole country is switching from partial to full fibre with a longterm aim of closingvthe copper phone network. Part of the reason to do that is the new servicecis far more reliable but thst wont fix your current issue as it takes weeks to set up. The engineer hopefully will be able to repair your current copper line.</P> <P>&nbsp;</P> <P>However if full fibre is available it iis worth getting the conversion done as it should help in the long run.&nbsp;</P> Tue, 05 Aug 2025 08:33:55 GMT Chrisee 2025-08-05T08:33:55Z No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5052283#M508061 <P>This morning we have no internet connection. The service checks said there were&nbsp; no issues in area but there was a problem with the hub. We rebooted it and the internet light didn't come on. The answer from sky was to go to fibre.</P><P>The same thing was the answer on the webchat until I pressed them and they said they will send an engineer. Surely that isn't what they should be saying and will the engineer also press full fibre</P> Tue, 05 Aug 2025 08:04:59 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5052283#M508061 Janp1963 2025-08-05T08:04:59Z Re: No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5052305#M508072 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3925281">@Janp1963</a>&nbsp;the whole country is switching from partial to full fibre with a longterm aim of closingvthe copper phone network. Part of the reason to do that is the new servicecis far more reliable but thst wont fix your current issue as it takes weeks to set up. The engineer hopefully will be able to repair your current copper line.</P> <P>&nbsp;</P> <P>However if full fibre is available it iis worth getting the conversion done as it should help in the long run.&nbsp;</P> Tue, 05 Aug 2025 08:33:55 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5052305#M508072 Chrisee 2025-08-05T08:33:55Z