topic Re: Returns equipment in Broadband

Returns equipment

Yid1234 — Mon, 04 Aug 2025 19:28:16 GMT

Just received a new router today boxed the old one up to return to sky. But no return label in box. Yet it has two bar codes on label on box. With the returns address on it. Do I just use the same label

Re: Returns equipment

JimM1 — Mon, 04 Aug 2025 21:10:29 GMT

@Yid1234 Have you been asked to return the hub, what was the reason for the new replacement! You have also done this before so look back your old post!

Re: Returns equipment

caesarome — Mon, 04 Aug 2025 21:19:11 GMT

@Yid1234

You can print your own return label here, this is what I did when I returned my previous one:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.