topic Re: Constantly loosing connection in Broadband

Constantly loosing connection

Pat105 — Mon, 04 Aug 2025 18:38:01 GMT

My WiFi keeps dropping out and the internet light is amber as is voice light but doing a check online with sky keeps telling me that is ok

Re: Constantly loosing connection

caesarome — Mon, 04 Aug 2025 18:51:01 GMT

@Pat105

Not sure what test you have run so if you haven't done this yet then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Constantly loosing connection

Pat105 — Mon, 04 Aug 2025 19:26:22 GMT

I've tried all the above numerous times and it's always saying everything is good even when the lights are amber. I've put a complaint in because it's frustrating not being able to even watch a movie without it dropping out