https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5052010#M507980 <P>Hi my middle light (internet) is not working and coming up with error now when I try to test. When it goes to the check system it comes up with this</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3912.png" style="width: 1179px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112068i16D27E9FBB93819A/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3912.png" alt="IMG_3912.png" /></span></P><P> </P> Mon, 04 Aug 2025 18:07:30 GMT LisaBailey 2025-08-04T18:07:30Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5052010#M507980 <P>Hi my middle light (internet) is not working and coming up with error now when I try to test. When it goes to the check system it comes up with this</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3912.png" style="width: 1179px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112068i16D27E9FBB93819A/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3912.png" alt="IMG_3912.png" /></span></P><P> </P> Mon, 04 Aug 2025 18:07:30 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5052010#M507980 LisaBailey 2025-08-04T18:07:30Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5052054#M507993 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4447868">@LisaBailey</a>&nbsp;</P> <P>The service checker looks for outages in your area so see if you can run the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 04 Aug 2025 18:47:09 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5052054#M507993 caesarome 2025-08-04T18:47:09Z