topic Broadband bill in Broadband

Broadband bill

Cathy43 — Mon, 04 Aug 2025 14:33:05 GMT

I paid £50.50 on the 11th July for utilitieand then another £40.50 came off on 28th July for the same thing. As a new customer there where no set up fees so why was the second bill taken off 17daya after the first ???

Re: Broadband bill

Daniel0210 — Mon, 04 Aug 2025 14:52:49 GMT

@Cathy43

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: Broadband bill

JimM1 — Mon, 04 Aug 2025 14:53:04 GMT

@Cathy43 If you have a look on the bills it will say!