topic Re: Mail wrong connection cable in Broadband

Mail wrong connection cable

Kun2 — Sat, 10 May 2025 19:17:13 GMT

l received the hub from Sky,the accessories are one power cable and one cable with both yellow plug ends,missing the cable with the purple plug end.l tried to contact Sky for help, they needed me to enter last4 digits of my ID,l don't know what it is,so I entered the last 4 digits of my account no. ,they told me it was wrong. So, how can I get in touch with Sky and send me back the right cable!Thx!

Re: Mail wrong connection cable

cookiemonsteruk — Sat, 10 May 2025 19:25:35 GMT

@Kun2

The ethernet cable with yellow plugs is sent out for fttp full fibre comnections

Re: Mail wrong connection cable

peter-marlow+1966 — Sat, 10 May 2025 19:31:50 GMT

Look on YouTube at sky help setting up your hub video

Re: Mail wrong connection cable

Chrisee — Sun, 11 May 2025 05:35:04 GMT

@Kun2 if you need a cable to connect to a phone socket as you still have a partial fibre service you can buy one at any hardware store etc just look for a DSL cable with rj11 connectors.

Re: Mail wrong connection cable

Kun2 — Sun, 11 May 2025 05:59:25 GMT

Thank you, you seem to be right, because in the video tutorial of Sky, it teaches to use purple, but they didn't send me purple. I don't understand this thing at all.

Re: Mail wrong connection cable

Kun2 — Sun, 11 May 2025 06:04:13 GMT

Hi Cookiemonsteruk, Thank you, you seem to be right, because in the video tutorial of Sky, it teaches to use purple, but they didn't send me purple. I don't understand this thing at all.

Re: Mail wrong connection cable

Kun2 — Sun, 11 May 2025 06:07:47 GMT

Hi Chrisee, I just want to connect to WiFi, nothing else, but, thank you.

Re: Mail wrong connection cable

Kun2 — Sun, 11 May 2025 06:09:48 GMT

I have solved it, thank you everyone.

Re: Mail wrong connection cable

JimM1 — Sun, 11 May 2025 07:40:32 GMT

@Kun2 Did you solve it with the exact parts that sky had sent you? And if you did, was it just the instruction label in the box that did not show you the right way to follow and connect?

Re: Mail wrong connection cable

JimM1 — Sun, 11 May 2025 08:20:47 GMT

@peter-marlow+1966 Hi, i tried a PM to you, but as you are on this post could i ask a favour and for you to not hit the likes when you see me.on my responses, Thanks JimM1.

Re: Mail wrong connection cable

skyuser20250804 — Mon, 04 Aug 2025 10:35:22 GMT

Hi, I met the problem, i only recevide the yellow cable, wihtout the purole broadband cable, just wondering did you end up buying the purole cable by yourself? thanks!

Re: Mail wrong connection cable

JimM1 — Mon, 04 Aug 2025 11:23:54 GMT

@skyuser20250804 Connecting to a FF Full Fibre FTTP service with a OR Openreach ONT installed, then you DO NOT need the cable with the purple ends...

Re: Mail wrong connection cable

skyuser20250804 — Mon, 04 Aug 2025 21:54:53 GMT

Thanks a lot! I finally got connected!