https://helpforum.sky.com/t5/Broadband/Internet/m-p/5051289#M507769 <P>Ive had no Internet all weekend apparently there is an outage in my area. How long should it take to be fixed?</P> Mon, 04 Aug 2025 07:12:46 GMT Shelly48 2025-08-04T07:12:46Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5051289#M507769 <P>Ive had no Internet all weekend apparently there is an outage in my area. How long should it take to be fixed?</P> Mon, 04 Aug 2025 07:12:46 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5051289#M507769 Shelly48 2025-08-04T07:12:46Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5051292#M507770 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4447266">@Shelly48</a>&nbsp;</P> <P>Short answer is that as customers we don't know.&nbsp;The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 FULL WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases. <BR /><BR />As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.</P> Mon, 04 Aug 2025 07:18:04 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5051292#M507770 Daniel0210 2025-08-04T07:18:04Z