https://helpforum.sky.com/t5/Broadband/Issue-with-Wifi/m-p/5051227#M507760 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4447189">@Phil229</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 03 Aug 2025 21:17:50 GMT caesarome 2025-08-03T21:17:50Z https://helpforum.sky.com/t5/Broadband/Issue-with-Wifi/m-p/5051223#M507759 <P>App is saying that WiFi is connected but having issues with connection. Have unplugged and replugged but orange light is now on voice and no light is on internet&nbsp;</P> Sun, 03 Aug 2025 21:06:11 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-Wifi/m-p/5051223#M507759 Phil229 2025-08-03T21:06:11Z https://helpforum.sky.com/t5/Broadband/Issue-with-Wifi/m-p/5051227#M507760 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4447189">@Phil229</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 03 Aug 2025 21:17:50 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-Wifi/m-p/5051227#M507760 caesarome 2025-08-03T21:17:50Z