Internet Amber - reset not working

SarahColumb — Sun, 03 Aug 2025 15:51:56 GMT

Hi there,

I'm having issues with my Internet connection. I've tried resetting, unplugging and leaving however it's still showing the light on the box as amber. Please can I have some help to resolve this issue?

Thanks

Sarah

Re: Internet Amber - reset not working

caesarome — Sun, 03 Aug 2025 15:54:18 GMT

@SarahColumb

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Internet Amber - reset not working in Broadband

Internet Amber - reset not working

Re: Internet Amber - reset not working