topic Re: No WiFi connection in Broadband

No WiFi connection

MattS96 — Sun, 03 Aug 2025 11:27:33 GMT

Router shows 4 lights

green

flashing orange

green

orange

i have no WiFi on my phone, and SkyQ says I have no internet connection.

however the test I just ran on your app says everything is fine....

Re: No WiFi connection

caesarome — Sun, 03 Aug 2025 12:12:35 GMT

@MattS96

Not sure what test you ran so the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No WiFi connection

claire109 — Sun, 03 Aug 2025 12:22:46 GMT

I'm the same When I ran service checker on app it said there was an issue - let's fix it Next it says everything's fine no issues And again it's showing there's a fault Going round and round in circles ! Is this an April fool - in august

sky are absolutely hopeless

Re: No WiFi connection

Katzi — Sun, 03 Aug 2025 12:30:13 GMT

Also having same issue, no broadband and the voice light is showing orange

Re: No WiFi connection

HussainA1 — Sun, 03 Aug 2025 14:48:28 GMT

The same thing is happening to me, all 4 lights are green but no internet connection. My devices keep disconnecting and reconnecting to the wifi but even when they're connected, every app I try says no internet connection. I tried testing my broadband and checking my wifi and the sky website says it's all working well so I'm not sure what to do.