topic Re: Apple Macbook Pro issues logging in using Sky broadband in Broadband

Apple Macbook Pro issues logging in using Sky broadband

Jules9906 — Sat, 02 Aug 2025 16:50:41 GMT

This is so weird. I have been having problems logging into my Macbook Pro, I have Internet connection but Apple have advised me there is an issue between Apple and Sky which is preventing Apple users logging on to their device.

Re: Apple Macbook Pro issues logging in using Sky broadband

JimM1 — Sat, 02 Aug 2025 18:10:02 GMT

@Jules9906 The internet is NOT required to logon to the mac book at all!

Re: Apple Macbook Pro issues logging in using Sky broadband

Jules9906 — Sat, 02 Aug 2025 20:57:27 GMT

I have forgotten my log in details and although I am connected to the Internet, Apple tell me there is currently an issue with Apple users using Sky broadband. It just doesn't make sense to me. Internet connection is required for recovery

Re: Apple Macbook Pro issues logging in using Sky broadband

JimM1 — Sat, 02 Aug 2025 21:05:01 GMT

@Jules9906 Your other choice is to take it to a apple store and they will sort it out for you! connecting the mac book to the Internet for recovery via sky should not be a problem at all, Apple will not remote reset your system but you may wish to look at Tenorshare software to see if it can work for you!

Re: Apple Macbook Pro issues logging in using Sky broadband

JimM1 — Sun, 03 Aug 2025 07:25:10 GMT

@Jules9906 As a side issue to your Mac on the Sky network you should go to your account, logon and take a look at the Broadband Shield settings that are applied!

Re: Apple Macbook Pro issues logging in using Sky broadband

Chrisee — Sun, 03 Aug 2025 07:56:18 GMT

@Jules9906 as anApple user myself who had to reset my Apple id on Friday using a Sky connection which I did with no issues I think Apple support were using one of the more inventive excuses when you called them. Given out of Sky's 6 million broadband customers there will be a very high number of people with Macs etc if there was an issue you would see many more reports in this forum.

Re: Apple Macbook Pro issues logging in using Sky broadband

JonnyBr — Thu, 07 Aug 2025 13:58:14 GMT

It's seems odd, but it only occurs when you're first signing in a device to an Apple ID, either during setup, or once the device has been setup and trying to add the iCloud account later. So generally day to day most people wouldn't even notice. I had issues with a new device last week that utterly refused to verify to Apple connected directly to the Sky hub, it worked OK with my non Sky mesh even though this still used the Sky connection. Another device today just refused even via my mesh, but because I'd already hit the issue last week, I just hotspotted to my phone, connected the device to the Apple account, then dropped it back on the mesh and everything else works fine. I do Apple support, so its the kind of issue I suddenly notice more, hence here wondering am I alone in the issue, but clearly not...

Re: Apple Macbook Pro issues logging in using Sky broadband

Tish90Blonde — Mon, 29 Sep 2025 07:20:24 GMT

We had the same issues trying to setup our new iPhones. When connected to our Sky Broadband, the phones would error when trying to authenticate with our Apple IDs, we would received "Verification Failed: An unknown error occurred". The only ways I found to get round this was to either a) Tether to my old phone using it's mobile data connection b) Enable a VPN on my router for all clients.

My Sky Shield is set to Disabled.

I had the same issue today when trying to erase my previous iPhone, as it couldn't authenticate with Apple to remove the device from my account.

Definitely seems to be something wrong with the connectivity between Sky and Apple.

Re: Apple Macbook Pro issues logging in using Sky broadband

JimM1 — Mon, 29 Sep 2025 08:16:49 GMT

@Tish90Blonde Which sky hub do you have?