topic Re: Automatic compensation scheme in Broadband

Automatic compensation scheme

Matt292 — Sat, 02 Aug 2025 19:13:36 GMT

I have received an automatic compensation and it is due to be credited to my account. Is there a way that I can have the compensation paid out to me instead?
If you don't have a sky account then this is the way it is paid out (via cheque or bank transfer).

Re: Automatic compensation scheme

Daniel0210 — Sat, 02 Aug 2025 19:17:12 GMT

@Matt292

Are you still a Sky Broadband customer?

Re: Automatic compensation scheme

Matt292 — Sat, 02 Aug 2025 19:54:40 GMT

@Daniel0210, yes I am.

Re: Automatic compensation scheme

Daniel0210 — Sat, 02 Aug 2025 19:59:48 GMT

@Matt292

Then the auto compensation shows on your Sky account and will be used towards future bills until either exhausted or you cancel your subscription.

Re: Automatic compensation scheme

Matt292 — Sat, 02 Aug 2025 20:03:44 GMT

@Daniel0210 thanks for your help.

Re: Automatic compensation scheme

mormegil — Sun, 03 Aug 2025 09:26:56 GMT

You can call sky and request that the auto compensation is paid to your bank account

the choice is yours if you wish to keep it as a credit against future bills or have it transferred to the bank account used for your direct debit