topic Re: Wifi boosters - ordering procedure in Broadband

Wifi boosters - ordering procedure

Ianj69 — Sat, 02 Aug 2025 15:21:48 GMT

I want to order boosters as rooms without WiFi after installation of new router today. Package is Sky full fibre gigafast.

Re: Wifi boosters - ordering procedure

JimM1 — Sat, 02 Aug 2025 15:44:57 GMT

@Ianj69 You need to call sky to do so!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: Wifi boosters - ordering procedure

TimmyBGood — Sat, 02 Aug 2025 17:24:08 GMT

@Ianj69

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Wifi boosters - ordering procedure

TimmyBGood — Sat, 02 Aug 2025 17:25:18 GMT

@Ianj69

And note that even if the appropriate subscription supplement is in place, Sky typically won't despatch a booster in the first two weeks.