topic Re: Damaged Cable in Broadband https://helpforum.sky.com/t5/Broadband/Damaged-Cable/m-p/5050365#M507512 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4446418">@Mark1610</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 02 Aug 2025 15:33:19 GMT caesarome 2025-08-02T15:33:19Z Damaged Cable https://helpforum.sky.com/t5/Broadband/Damaged-Cable/m-p/5050325#M507508 <P>Our landline and broadband is not working because the telephone line into the house has been damaged/cut on the telegraph pole. &nbsp;</P> Sat, 02 Aug 2025 14:38:24 GMT https://helpforum.sky.com/t5/Broadband/Damaged-Cable/m-p/5050325#M507508 Mark1610 2025-08-02T14:38:24Z Re: Damaged Cable https://helpforum.sky.com/t5/Broadband/Damaged-Cable/m-p/5050365#M507512 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4446418">@Mark1610</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 02 Aug 2025 15:33:19 GMT https://helpforum.sky.com/t5/Broadband/Damaged-Cable/m-p/5050365#M507512 caesarome 2025-08-02T15:33:19Z