https://helpforum.sky.com/t5/Broadband/Wi-fi-troubleshooting/m-p/5050245#M507490 <P>Wi fi keeps going off for the last week or so says connected on tv but won't work I have reset the router multiple times and still won't connect even on mobile phones it doesn't work then eventually it does&nbsp;</P> Sat, 02 Aug 2025 12:35:23 GMT Dan863 2025-08-02T12:35:23Z https://helpforum.sky.com/t5/Broadband/Wi-fi-troubleshooting/m-p/5050245#M507490 <P>Wi fi keeps going off for the last week or so says connected on tv but won't work I have reset the router multiple times and still won't connect even on mobile phones it doesn't work then eventually it does&nbsp;</P> Sat, 02 Aug 2025 12:35:23 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi-troubleshooting/m-p/5050245#M507490 Dan863 2025-08-02T12:35:23Z https://helpforum.sky.com/t5/Broadband/Wi-fi-troubleshooting/m-p/5050247#M507491 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4446333">@Dan863</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 02 Aug 2025 12:38:08 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi-troubleshooting/m-p/5050247#M507491 caesarome 2025-08-02T12:38:08Z