topic No Internet in certain parts of house in Broadband

No Internet in certain parts of house

Samsung+galaxy+pr — Sat, 02 Aug 2025 11:33:20 GMT

Since we upgraded in April to supposedly better Internet it has actually got worse. Engineer moved router to behind TV. Streaming is terrible at times and no Internet at all if I go into garden even just outside the door. Can you recommend what we should do ?

Re: No Internet in certain parts of house

TimmyBGood — Sat, 02 Aug 2025 12:13:59 GMT

@Samsung+galaxy+pr

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: No Internet in certain parts of house

TimmyBGood — Sat, 02 Aug 2025 12:15:01 GMT

@Samsung+galaxy+pr

Also note the wording of the guarantees doesn't cover gardens and other external spaces.