Internet down

Finic16 — Fri, 01 Aug 2025 19:17:25 GMT

We are in West Sussex and our internet has dropped. We have run the checks unplugged router etc and Sky say everything is working!

Is anyone else having problems?

Thanks

Re: Internet down

Daniel0210 — Fri, 01 Aug 2025 19:23:10 GMT

@Finic16
If your Sky broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: Internet down

Finic16 — Fri, 01 Aug 2025 19:57:00 GMT

Thank you we have done all of the checks - just got through to Sky and get say it's an Openreacb issue but haven't been advised yet so not sure of how many are affected but may not be back until Wednesday !!!!

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Internet down

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