topic Re: No internet in Broadband

No internet

Flymo666 — Fri, 01 Aug 2025 18:36:59 GMT

Anyone in south wales got internet issues ours has stopped working, completed all online checks, is there a way to see if it's out in our area?

Re: No internet

caesarome — Fri, 01 Aug 2025 18:40:48 GMT

@Flymo666

No idea what you have tried so the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet

Flymo666 — Fri, 01 Aug 2025 18:44:19 GMT

Yes I said in post completed all checks via help centre and app services checker

as per links

engineer coming,

no internet now 🙁

Re: No internet

GillB1973 — Fri, 01 Aug 2025 18:57:01 GMT

Ours is out too, we're in Newport