topic Re: wifi dropping out in Broadband

wifi dropping out

JamesT1973 — Fri, 01 Aug 2025 11:07:33 GMT

Hi I am getting drop outs on devices using wifi, Teams call dropping VR set dropping etc , cabled devices work fine

stats from maintenance /show statistics below

Router Statistics
System Up Time: 259:39:25
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN PPPoE 79074007 166323205 0 161750 2761132 259:36:48
LAN Up 38480406 25157213 17 157801 96216 259:39:25
WLAN (2.4 GHz) Up 16551830 4332316 0 21134 93 259:37:30
WLAN (5 GHz) Up 218192702 136454016 0 0 0 259:37:30
Broadband Link Downstream Upstream
Connection Speed 0 kbps 0 kbps
Poll Interval:
Seconds (at least 3s):
10
Set Interval Stop

Re: wifi dropping out

JimM1 — Fri, 01 Aug 2025 12:40:38 GMT

@JamesT1973 Nothing watsoever jumping out with those stat's no wan drops of any kind, so you have something else going on!

Only thing not shown is your connection speed's, but on PPPoE are you in the ROI!

Re: wifi dropping out

JamesT1973 — Fri, 01 Aug 2025 13:21:03 GMT

Yes I am in Ireland , thing is my wifi speed is testing at 70 mbps down and 15 up , Teams call hang regularly , my sons gets kicked out of VR games and the sky mini box in the bedroom also fails at times , I also have a garden office cable connected using a powerline adapter for another sky box and docking station for laptop and they work perfectly .

Re: wifi dropping out

JimM1 — Fri, 01 Aug 2025 13:30:37 GMT

@JamesT1973 That's for sure proving that you have NO Ethernet connection problems out to the office and the sky hub is good that way, Anything else booster wise in the home like Main Sky Q upsetting the hub in any way or are you using the Q and mini's to hotspot and boost about the home!

Wi-fi extender thrown in the mix messing with the wi-fi signal etc! Would be handy to know what your Up/Down speed package is!

Re: wifi dropping out

JamesT1973 — Fri, 01 Aug 2025 13:48:50 GMT

No extenders its not very big house , all off main hub at bottom of stairs , we have a powerline for the alarm but this setup has worked fine before

Sky Broadband Superfast Top speed 100Mpps and average is 75Mbps Technology: FTTC

Re: wifi dropping out

JimM1 — Fri, 01 Aug 2025 14:06:07 GMT

@JamesT1973 If you are getting the speed range fine close to the hub, then looking like you may just need to boost the wi-fi closser to where you need it, if you have the black SR203 hub, the SE210 is what would be the equivallent booster but do ask ROI sky incase there is a specific model or FW used the Hub is different for the UK version off operation as PPPoE is not the standard UK wise!

Re: wifi dropping out

JamesT1973 — Fri, 01 Aug 2025 14:21:48 GMT

I have a case open with them , I'll see what they say , thanks !!