topic Slow internet in home office in Broadband

Slow internet in home office

Jeineous — Fri, 01 Aug 2025 09:42:10 GMT

Hi,

I am having really slow connection in my home office. The rest of the house seems okay for wifi but my office can't home video calling on my new laptop without losing signal. I want to get a sky booster but there is no where to apply for one.

Thanks

Re: Slow internet in home office

GD1 — Fri, 01 Aug 2025 09:42:59 GMT

@Jeineous You would need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Slow internet in home office

TimmyBGood — Fri, 01 Aug 2025 10:25:05 GMT

@Jeineous

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.