topic Re: No Wifi upstairs in Broadband

No Wifi upstairs

Samjo53 — Mon, 28 Jul 2025 13:55:29 GMT

Just had WiFi and even though had Sky before we now do not have any WiFi signal upstairs same broadband no difference checked signal all good

Re: No Wifi upstairs

JimM1 — Mon, 28 Jul 2025 15:09:56 GMT

@Samjo53If there is nothing different and you had it before, then it should be the same again!

Re: No Wifi upstairs

Samjo53 — Mon, 28 Jul 2025 15:12:29 GMT

If it was I would not be asking why it is not reaching upstairs

Re: No Wifi upstairs

JimM1 — Mon, 28 Jul 2025 15:18:25 GMT

@Samjo53 What do you have see the link below!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: No Wifi upstairs

Alan27509 — Mon, 28 Jul 2025 15:22:36 GMT

Thanks

Re: No Wifi upstairs

Samjo53 — Mon, 28 Jul 2025 15:23:18 GMT

It is identical hub in exactly the same position with cables exactly as they were in last hub and in fact we have no kids now living at home so less people using yet I still have no WiFi upstairs. Fine downstairs yet before it would reach attic where the kids have gaming consoles which worked fine.
So either they are not giving us identical WiFi speed to not be able to reach upstairs.

Re: No Wifi upstairs

JimM1 — Mon, 28 Jul 2025 15:25:54 GMT

@Samjo53 Did you have or use any other equipment before like sky Q, sky Mini's, sky boosters!

Re: No Wifi upstairs

Samjo53 — Fri, 01 Aug 2025 05:58:41 GMT

Yes we had Sky Q downstairs and sky in the attic. WiFi also worked in all bedrooms and attic - gaming.

Re: No Wifi upstairs

Chrisee — Fri, 01 Aug 2025 06:26:39 GMT

@Samjo53 the Sky Q boxes act as wifi extenders hrnce the reduction in coverage you will need to get extenders to replace thdm. Either buy Sky's WiFi Max bundle see https://www.sky.com/help/articles/sky-wifi-max or do as Indid buy a cheap whole home wifi set up.

Re: No Wifi upstairs

Samjo53 — Fri, 01 Aug 2025 06:28:54 GMT

But it was turned off upstairs as they used tv for gaming.

I thought WiFi was guaranteed through house?

Re: No Wifi upstairs

JimM1 — Fri, 01 Aug 2025 06:59:40 GMT

@Samjo53 The sky hub alone can only push the signal so far, the sky Q box when it has power on it acts as a hotspot booster, same with the mini with power on it also acts as a hotspot booster, so you have THREE sources all combined in a mesh extending the wireless signal throughout the property. Your posting is just so vague that nothing you put is off any help so not much the Forum is going to be able to assist you with.

The problem is and the word you use is ""had"", so best to clear that up!

Re: No Wifi upstairs

Samjo53 — Fri, 01 Aug 2025 07:00:07 GMT

And that's where you say they had power so when they were switched off at the socket so no power to extend WiFi. As I stated WiFi is not being provided to reach whole house only lower levels. I was assured with the change to sky streaming that my broadband would not be affected

Re: No Wifi upstairs

JimM1 — Fri, 01 Aug 2025 07:17:25 GMT

@Samjo53 Now it's getting easier, the fact you now say you went sky streaming then YES everything has changed, you NO longer have the extra BOOSTER so need to supplement the two units that got removed.... Whoever told you it would not change was WRONG in that statement! If you have in fact removed the sky Q and now have what they call pucks for the TV units then extra is going to be needed!

Re: No Wifi upstairs

Chrisee — Fri, 01 Aug 2025 07:18:08 GMT

@Samjo53 pretty obviously Q boxes which were not powered would not extend the WiFi however the main Q box and any others which were powered would have done. While it is very unlikely that you have a dodgy Sky hub but it is possible so if you can definitly exclude issues from the position of the hub and Sky Q hot spots that would appear to be the only explanation.

Re: No Wifi upstairs

Samjo53 — Fri, 01 Aug 2025 07:27:25 GMT

Sky hun is in same position and is new hub. Due to kids leaving home and cost changed to sky streaming but was assured my broadband would not change and would be in every room! So I will now re get hold of Sky and get a WiFi booster as suggested but I am annoyed that I was told it would not affect. It's just time that should not be wasted honesty at the beginning from Sky would have been better

Re: No Wifi upstairs

JimM1 — Fri, 01 Aug 2025 07:34:38 GMT

@Samjo53 When you say the hub changed did you get the white hub, the sky Max version, also IF you are paying the extra supplement that is £4 per month then pods are free, but you will see that in one off the billing statements. You do have to call sky to get the boosters as they run a test with you to see what/if they are required. Have linked the info for you below to read. And it is and you are seeing now not straight forward for a change!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: No Wifi upstairs

Samjo53 — Fri, 01 Aug 2025 09:11:59 GMT

Ok I have found my old Sky WiFi booster and set up and now I have full signal in every room in house.

Thank you everyone for your help and helping me understand that the service Sky have provided is not identical to previous package. Already sent them complaint and conversations had with Sky Rep. probably will not come to anything but at least I now know why.

Re: No Wifi upstairs

JimM1 — Fri, 01 Aug 2025 09:18:57 GMT

@Samjo53 Glad you have it all over now, just be the 100% sure that your booster the OLD one is connecting and getting you on the internet fine, should work ok as sky, but old/new is never the 100%, the old SE210 Sky Broadband Booster pretty good unit and does a decent job enhancing the wireless wi-fi about. Good luck with your Sky complaint!😶👍

Re: No Wifi upstairs

Samjo53 — Fri, 01 Aug 2025 09:21:08 GMT

It is

Re: No Wifi upstairs

JimM1 — Fri, 01 Aug 2025 09:43:08 GMT

@Samjo53 Perfect.👍