https://helpforum.sky.com/t5/Broadband/Puck-connection-problem/m-p/5049275#M507150 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4332978">@NicholasJon</a>&nbsp;rebooting the pucks often sorts these issues. If it doesnt and other devices are connecting normally then go into the pucks network settings and reset the network settings use the Sky hub method using wps if you have a black Sky hub but use the non Sky method which involves entering the hubs password if your hub is white.</P> Fri, 01 Aug 2025 06:43:23 GMT Chrisee 2025-08-01T06:43:23Z https://helpforum.sky.com/t5/Broadband/Puck-connection-problem/m-p/5049262#M507139 <P>Both my sky pucks are connecting to the router but saying no internet connection. The diagnostic tests say that the Wi-Fi is all good in the house and all the lights on the router are solid. How do I get the pucks to work so I may watch tv?</P> Fri, 01 Aug 2025 06:25:00 GMT https://helpforum.sky.com/t5/Broadband/Puck-connection-problem/m-p/5049262#M507139 NicholasJon 2025-08-01T06:25:00Z https://helpforum.sky.com/t5/Broadband/Puck-connection-problem/m-p/5049275#M507150 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4332978">@NicholasJon</a>&nbsp;rebooting the pucks often sorts these issues. If it doesnt and other devices are connecting normally then go into the pucks network settings and reset the network settings use the Sky hub method using wps if you have a black Sky hub but use the non Sky method which involves entering the hubs password if your hub is white.</P> Fri, 01 Aug 2025 06:43:23 GMT https://helpforum.sky.com/t5/Broadband/Puck-connection-problem/m-p/5049275#M507150 Chrisee 2025-08-01T06:43:23Z