https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5049184#M507111 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4445327">@Sw36</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 31 Jul 2025 20:53:00 GMT caesarome 2025-07-31T20:53:00Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5049132#M507087 <P>I have no Internet,when I try and test broadband by the app it says oops we're having trouble with testing at the minute,just spent an hour on the customer help line without anyone answering,what am I supposed to do?</P> Thu, 31 Jul 2025 19:33:17 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5049132#M507087 Sw36 2025-07-31T19:33:17Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5049184#M507111 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4445327">@Sw36</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 31 Jul 2025 20:53:00 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5049184#M507111 caesarome 2025-07-31T20:53:00Z