topic No broadband in Broadband

No broadband

Heatheramh — Thu, 31 Jul 2025 18:47:16 GMT

I've just switched to sky and followed all instructions to start up. The hub is on and WiFi is on but no internet. I've troubleshooted but still no joy

Re: No broadband

caesarome — Thu, 31 Jul 2025 18:52:37 GMT

@Heatheramh

Are on the lights lit on the hub ?

Re: No broadband

Heatheramh — Thu, 31 Jul 2025 18:54:15 GMT

The power and WiFi but not the internet

Re: No broadband

caesarome — Thu, 31 Jul 2025 18:57:10 GMT

@Heatheramh

When was your activation date ?

Re: No broadband

Heatheramh — Thu, 31 Jul 2025 18:58:19 GMT

Today I had a text to say it was active

Re: No broadband

JimM1 — Thu, 31 Jul 2025 19:02:11 GMT

@Heatheramh What is the hub connected to by cable, and is the old ISP hub still working?

Re: No broadband

Heatheramh — Thu, 31 Jul 2025 19:03:58 GMT

Its connection with the Ethernet cable provided by sky. The old isp is still working

Re: No broadband

JimM1 — Thu, 31 Jul 2025 19:10:49 GMT

@Heatheramh If the old ISP hub is still working and you have a broadband connection on it leave it on and working at present!

Electronic version for connecting and installing a sky hub. Just follow the yes i have Internet calls, ignore the phone plug in if not using!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: No broadband

Heatheramh — Thu, 31 Jul 2025 19:20:02 GMT

Thank you. I'll have a go with your suggestion but probably in the morning as I'm weary of trying today. I've been looking for answers and trying to get in touch with sky most of the day. I'll update tomorrow. Thank you.

Re: No broadband

caesarome — Thu, 31 Jul 2025 19:26:06 GMT

@Heatheramh wrote:

The old isp is still working

Then despite what the text told you it appears that changeover has not taken place yet so keep your old ISPs router/hub plugged in and when this stops working then connect up your Sky one.